Record Telephone Call Properly: What Not To Do

| Wednesday, February 22, 2012
By Jason James


When you record phone calls, whether for business or personal reasons, there are certain things that you should do, and certain things you absolutely should not do. If you've never recorded phone calls or studied the best practices to record telephone call, you probably have some questions about what's okay and even recommended, and what is definitely off-limits. The tips below offer some guidelines on what you shouldn't do.

Do not tape discreetly. Unless you're taping bothering or threatening telephone calls, you always need to get authorization. Taping with no other person's knowledge is probably illegal and rarely a good idea. Many people would be really upset to find out they'd been recorded without their authorization, and there's almost never a very good reason to record telephone calls without permission.

Never share copies with unauthorized parties. Absolutely never give anyone a copy of a conversation without the other party's permission, unless a legitimate law enforcement agency requires you to. This is just common sense, of course, but sometimes even common sense needs to be pointed out. If you record phone calls, keep the tapes to yourself.

Don't permit your call data files pile up. When you record phone calls, as mentioned, save them immediately whenever possible. You don't need to lose a call you went to the hassle to record. It only takes a few momemts to archive telephone calls, and the time will be well spent.

Do not depend on the recording without notes. Will waste you a lot of time moving around in recordings looking for a particular part of the discussion in case you don't have notes. Even though you only take several notes, they will help you find exactly what you're looking for on the recording later.

When you record phone calls, following these simple guidelines will help you avoid a faux pas and accomplish your goals.




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