Top Attributes A WhistleBlower Hotline Service Should Have

| Friday, December 21, 2012
By Brandi Little


Many entities are affected by harmful activities like fraud, corruption and so on. Exposure of such activities makes it possible to rectify them. A quality WhistleBlower hotline service takes the information shared and processes it while maintaining people's privacy. Protection of the shared information as well as the informer are of top concern. All systems being used for the work are expected to be secure and prevent unauthorized access.

People can be encouraged to share what they know if different communication systems are provided. Differences in preference of communication channels makes it necessary to have many of them availed for the task. A person who may feel bad making a call, for instance, is free to use a less involving method to submit information. A toll free number is an ideal choice for those with scarce resources.

Each volunteer expects some level of protection from undue exposure. The protection of callers by offering them anonymity is crucial since it can encourage others to share what they know. The reassurance of being safe from unnecessary exposure is needed for the venture to be taken seriously. If those who volunteer information feel unsafe in any way, they may not share whatever else they know.

Accuracy is necessary in various systems like tracking, recording and reporting. This is more important when different regions or countries are being served from one system. Data collected from different sources is sorted and recorded properly to avoid a mix up when it is being processed. Carefully designed processes and procedures ensure that data meant for one purpose is not misdirected to another or the wrong party.

Private information is often regarded as a sensitive issue that most authorities strive to protect. Different rules and regulations are set in an effort to safeguard personal data from undue exposure. Any entity that handles such data is therefore expected to keep it safe and to observe and follow the applicable rules. If a breach of these rules occurs, consequences can follow since the risk to the information owner is significant.

The integrity of the entire operation relies on accurate information, collected through reliable and legal methods. Callers need to be assisted so they can share more of what they know. Details that are useful for building strong evidence like dates, places, amounts involved, any other witnesses and so on should be sought. If a need to move to court arises, the available data has to stand any test of integrity.

Where information sources are wide and varied, there may be need to use interpretation services. If multilingual correspondence is expected, interpreters can process the information and present it in a way that others understand. Using qualified interpreters is beneficial to safeguard the integrity of all information without losing the intended meaning.

Effective techniques are needed to receive and process crucial information meant to solve pressing issues. Persons who come forward to share such data deserve utmost privacy and protection. Doing this makes them comfortable to bring forward any other details they may have. A winning WhistleBlower hotline service must have integrity and make people confident with their ability to remain impartial and protective of their privacy.




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