Every year, millions of windows are bought by homeowners. When someone is in the market for new windows, they will go to the store, where they are greeted by a commissioned employee. Homeowners have to be able to deal with some of the most common sales techniques used by sash window sales people at the store.
Initial Contact
Customers who are looking to replace windows in their home will often go to a window supply store. There will be employees waiting to help them. Many times, clerk will take turns with assisting customers who enter the store. When they make initial contact with a consumer, they will ask the customer for basic information to see if they are serious or not about buying windows. Then they will ask them if they have any questions, and that they will be right there for them if they come up with any questions in the meantime.
Talking to Couples
Another technique that commissioned employees use is to determine who is the breadwinner in the family. The clerk will ask a few questions to both of them to see who is the decision-maker. Once this is determined, then the clerk will know who to ask for answers.
Kids
Parents often times take their children to the store. Commissioned clerks will often ask questions like a kid does to their parents. The questions they ask are usually two questions in one, so they try to close the sale. One example is will they be putting their order on credit, or will they be paying out-of-pocket.
Silent Treatment
With an experienced clerk, silence is key to winning the client over. They will not say anything until the customer breaks the ice first. This shows that there isn't pressure to order windows. After the customer seems to make up their mind on the type of windows they want is when the commissioned clerk will close the deal.
Up-Selling
In commission-only jobs, clerks will always ask the customer if they want to upgrade their product. This will result in a higher commission for them, and a happier customer. One example would be to have the customer upgrade their single glass windows with double glazed windows.
People need to remember knowing some of the most common sales techniques used by Sash Window sales people. This will better prepare customers when they already know what to expect. Sometimes, it is better to do research before going to the store, so the customers will know the right questions to ask.
Initial Contact
Customers who are looking to replace windows in their home will often go to a window supply store. There will be employees waiting to help them. Many times, clerk will take turns with assisting customers who enter the store. When they make initial contact with a consumer, they will ask the customer for basic information to see if they are serious or not about buying windows. Then they will ask them if they have any questions, and that they will be right there for them if they come up with any questions in the meantime.
Talking to Couples
Another technique that commissioned employees use is to determine who is the breadwinner in the family. The clerk will ask a few questions to both of them to see who is the decision-maker. Once this is determined, then the clerk will know who to ask for answers.
Kids
Parents often times take their children to the store. Commissioned clerks will often ask questions like a kid does to their parents. The questions they ask are usually two questions in one, so they try to close the sale. One example is will they be putting their order on credit, or will they be paying out-of-pocket.
Silent Treatment
With an experienced clerk, silence is key to winning the client over. They will not say anything until the customer breaks the ice first. This shows that there isn't pressure to order windows. After the customer seems to make up their mind on the type of windows they want is when the commissioned clerk will close the deal.
Up-Selling
In commission-only jobs, clerks will always ask the customer if they want to upgrade their product. This will result in a higher commission for them, and a happier customer. One example would be to have the customer upgrade their single glass windows with double glazed windows.
People need to remember knowing some of the most common sales techniques used by Sash Window sales people. This will better prepare customers when they already know what to expect. Sometimes, it is better to do research before going to the store, so the customers will know the right questions to ask.
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